Return Policy

Overall Return Guidelines

These are Tam Retail's Overall Return Guidelines applicable only to products purchased by you directly from the Tam Retail website. All returns must meet the overall guidelines in order for the individual return policy to apply.

  • All product returns require a Return Merchandise Authorization (RMA) number.  You may obtain an RMA number by contacting Tam Retail Customer Service through any of the methods provided at https://help.Tam

  • Returns for refund may be subject to a restocking fee. Read more about Refunds, Partial Refunds and Restocking Fees

  • All products that are new with the retail packaging never opened can be returned to Tam Retail within 30 days regardless of the individual return policy.

  • Products that are received by Tam Retail in any of the following conditions are not eligible for return and may be rejected:

    • Any product not purchased from Tam Retail

    • Any product that does not exhibit the described reason for the return (i.e., A return initiated for a DOA product that powers on and works properly upon inspection)

    • Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label

    • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product

      • Refund returns received in this condition may incur a restocking fee or be rejected. Read more about our restocking fee guidelines

    • Any product from which the UPC code has been removed from its packaging

    • Any product that exhibits physical damage

      • If you received your product damaged, please read our article for guidelines and instructions on how to resolve this issue. This is would not be considered a return.

    • Any product for which you have submitted a mail-in rebate

    • Any product which appears tampered, customized, or altered in any way

45/1 Return Policy

  • Return for refund within: 45 days

    • For information about restocking fees, please visit the Refunds, Partial Refunds, and Restocking Fees page.


Replacement Only Return Policy

  • Return for refund within: non-refundable

  • Return for replacement within: 30 days

    • Return shipping labels are free for replacement returns of the same item within the return policy period and can be obtained while creating your return online. You can create your return online here.

This is our Replacement Only Return Policy. Items covered by this policy (those products for which Tam Retail states "This item may be returned for a replacement within 30 days only") must be returned to Tam Retail within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item. If the original item is no longer available, a refund in the amount of the price originally paid will be issued. Products subject to this policy cannot be returned for a refund.


Manufacturer Only Return Policy

This is our Manufacturer Only Return Policy. Items covered by this policy (those products for which Tam Retail states "This item cannot be returned for a replacement or refund") cannot be returned to Tam Retail.These products are covered by a Manufacturer Warranty which can be obtained by contacting the respective manufacturer for assistance after purchase. A list of manufacturers by name and contact phone number can be located here.


Consumable Product Return Policy